Q: Why so cheap?
A: Factory direct. This is the lowest price due to direct sales to our customers without a distributor.

Q: Do you guarantee the quality of your products?
A: At AvasHome, we prioritize the quality of our products and conduct rigorous internal testing to ensure that only excellent quality products are delivered to our customers. If you encounter any issues with the quality of our products, please do not hesitate to contact our support team at support@avashome.com. We are committed to resolving any quality problems and ensuring your satisfaction.

Q: Where can I get a big discount coupon?
As a global customer of AvasHome, you can SIGN UP for our email list and receive a 15% discount code for your first purchase. We also send occasional offers and exclusive discount codes to our email subscribers, so you can enjoy our high-quality products at even lower prices.

Currently, we are developing a brand loyalty program, and while we do not have a sign-up portal available yet, you can start earning points for your purchases. These points can be redeemed for discount coupons in the future or used to deduct the corresponding discount amount from your purchase.

We understand that receiving too many emails can be overwhelming, which is why we strive to send you only relevant and valuable information. Subscribing to our email list is still the best way to stay informed about our latest products, exclusive offers, and discount codes.

Q: How do I pay for an order? 
A: To pay for your order on AvasHome.com, follow the steps below:
1) Select the order and click the "Pay Now" button.
2)Choose the PayPal(or more) payment method on the checkout page.

Q: What types of payment do you accept?
A: We accept Paypal and credit cards

Q: Why did my payment fail?
A: If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

Q: How can I track my order?
A: Here is how you track your order:

Track My Order

Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance. Contact us

Q: I can't track my order using the tracking number provided. What can I do?
A: If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Q: How long will it take to receive my order?
A: Normally the package can be delivered within 10-15days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. 
Once your order has shipped, you will receive a  tracking number by email, enabling you to track your order.

Q: How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

Q: Why was my item/order canceled?
A: Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us

Q: What if I forget my password?
A: We can quickly email you a link to reset your password. Click here to go to the login page and then click "Reset Password".

Q: When will I receive my refund?
A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from the AvasHome account. However, it may take 7-10 business days for it to display on your credit card statement.